Snuggly Figs is located in Toronto, Ontario, and we ship worldwide every Monday through Friday, excluding weekends and holidays. All orders require a processing time of 2-3 days before being shipped.
Please note that we are not responsible for any lost or stolen packages. If you have trouble tracking your package using the provided tracking information, please contact the courier directly for assistance.
Shipping Options:
Letter Mail Shipping:
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$6 Letter Mail Shipping (2-15 business days)
This economical option comes with no tracking number or insurance. All Letter Mail shipments are at the customer's risk; once the order is shipped, Snuggly Figs is not responsible for lost or delayed packages.
Express Trackable Shipping:
- $12 Express Trackable Shipping (2-4 business days)
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FREE Express Trackable Shipping on all orders over $120.
Shipping times may vary depending on your location. After placing your order, you will receive an email with your tracking number. Please track your orders, and if there are any issues or delays, contact the carrier directly.
International Orders:
International orders are shipped via UPS or Canada Post, and a tracking number is provided for all shipments. Please note that depending on your country of residence, you may be required to pay import taxes or duties. However, orders under $800 USD will not incur duties, and there are no duties for shipping within Canada.
Import Taxes & Duties:
All buyers are responsible for any customs and import taxes that may apply. Snuggly Figs will not be held responsible for delays caused by customs, duties, or taxes. Shipping fees will be deducted from your invoice for orders marked as undeliverable, refused, or with an insufficient address.
Refused or Undeliverable Packages:
Packages that are refused, marked as insufficient address, or deemed undeliverable will be refunded minus all shipping charges and an $8 undeliverable fee, which will be deducted from your original payment. If you would like your items resent, please place a new order with the correct shipping address.
If you have any questions or concerns about shipping, please feel free to contact us at info@snugglyfigs.com.